Privacy Policy

Your privacy is important to us. This page discloses the privacy policy of Nicola Flora, LLC. We are concerned about your privacy and the security of your important personal information. We want you to be aware of what kind of information we obtain from you, how we use this information, and how you can control its use. By using this site or making purchases at our stores, you consent to this Privacy Policy. What personally identifiable information is collected? In order to provide you superior service, communicate marketing promotions which we believe will be of interest to you, and to administer our business, the Nicola Flora onine store may gather the following personal information (except where prohibited by law): name (first/middle/last), billing and shipping addresses, email address, phone/fax number (if applicable), payment type (VISA, Check, Cash, etc.), credit card type/number/expiration date. How this information is used and how we protect information collected from online purchases is explained below. How is the collected information used? Nicola Flora uses your personally identifiable information to provide superior service in the following areas: to process, fulfill and track online orders; bill your credit card for purchases; respond to your customer service inquiries or requests; offer information regarding products and services based on your interests or past purchases; hold contests, giveaways, drawings and promotions; administer shopping or reward club accounts; conduct and administer surveys; mail marketing/sales material via email or postal mail; or use it for other general business purposes to further enhance our business relationship with you. To enhance your Nicola Flora experience, we may also collect aggregate information as to which pages you visit, search terms used, etc. - in order to measure the effectiveness of our website and identify areas for improvement (product selection, site performance and/or to streamline the purchasing processes). How do we use cookies and technology in our website? Nicola Flora sets a cookie on your computer to record certain information during your online visit (session). No personally identifiable information is stored within this cookie. The benefit to you is the ability to save items added to your shopping bag and store them on our server for future reference (up to 30 days). These cookies do not gather sensitive information like your name, address, credit card number, etc., if you do not specifically give that information to us voluntarily. If you have given us that information, cookies enable us to recall it (and save you the trouble of entering it all over again) each time you visit our site. Our web server collects the addresses of the web sites that visitors came from before visiting our site, which browser was used to view our site and search terms entered on our site. Without making use of any personally identifiable information, we may track the pages visited to help us understand how customers use our site. This helps us make decisions on how to create a better experience for you in the future. At your option, if you delete our cookies, you will limit our ability to personalize the site for your next visit. However, deleting a cookie will not prevent you from visiting our site and making purchases. Who are the third party entities with whom we may share your personally identifiable information? Third party service providers: Nicola Flora uses third party companies in limited ways. We may provide your information to reputable organizations that help us to fulfill services to you on our behalf. For example, we use may use companies to authorize credit card transactions, to ship packages, to schedule and perform product installations and to administer service programs, etc. We may provide information to others to help us maintain records and analyze sales data. We use customer information providers to augment and improve the accuracy of our customer database. We hire third parties to distribute postal and email communications with our offers or important information on our behalf. The third party companies we hire are not authorized to use your information for any reason other than to provide the above stated services for which we contract them to perform. Marketing partners:?The types of marketing partners with whom we may share your personally identifiable information would include financial institutions, warranty service providers and other entities with whom we have an ongoing business relationship. The types of information we may provide to these partners are your name, address, email address (if you opted in your email address for marketing partners), and products you inquired about or purchased. This information may be combined with other personally identifiable information, such as demographic information, available from our records and other sources. We do not re-sell or distribute to other companies your email address without your permission by opting in. Information we do NOT make available to anyone is financial, credit card transaction information or phone numbers. How do I opt in/out of Nicola Flora and Nicola Flora emails or postal mailings? There are various methods for letting us know if you would or would not like to receive Nicola Flora or Nicola Flora postal or email promotions. (Please note that if you opt out of our email marketing communications, you may still receive business-related communications such as order and shipping confirmations, product recall information or other administrative communications.) OptIn?Purchase a product at the Nicola Flora ( and select recive newsletters. OptOut Send a email to with the following information. Name(first and last), email address you registered with Nicola or Nicola Flora. If you opted out of receiving our postal or email marketing communications, please allow us a reasonable period of time to honor your request, as some promotions may already be in process. For email subscriptions, please allow up to 10 business days for us to make the requested changes. Removal from our print advertising list may take up to 4 - 5 weeks, depending on the mailing cycle updating process. How do we protect the security of your Nicola Flora order information? Nicola Flora and Nicola Flora are concerned about your privacy and the security of your important personal information. We always use industry standard encryption technologies when transferring and receiving any data that you exchange with our site. We employ the same industry-standard Secure Sockets Layer (SSL) technology (Thawte). It is used by major banks and stock brokerage firms to conduct business via the Internet. This encryption procedure "scrambles" the information you send us and makes online transactions extremely safe. When we transfer and receive certain types of sensitive information, such as financial information, you will be redirected to a secure server and we will notify you, depending on the type of browser you are using, through a pop-up screen or a yellow "padlock" icon displayed in the lower portion of the browser window. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via this site. ?If you have questions or concerns about our Privacy Policy, you may contact us by writing to: 1219 Bellevue Ave., Richmond, VA 23227. Please remember to include your postal address, email address and phone number with your correspondence. How am I notified of Privacy Policy changes? As we continue to grow our businesses and improve our services, we reserve the right to change or modify this Privacy Policy at any time. If there are changes or additions, we will post those changes here or in other formats we deem acceptable, so that you are aware of such changes. If this Privacy Policy changes in such a way that your personally identifiable information may be used or shared in a different manner, you will be given the opportunity to opt-out of having your information used or shared in that new manner. If you are concerned about how your information is used, please check back at this site periodically. Disclosure exceptions:?Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: to comply with legal process such as a search warrant, subpoena or court order; to protect against misuse or unauthorized use of our website and/or Nicola Flora; to protect Nicola Flora’s rights and property; or during emergencies, such as when we believe someone’s physical safety is at risk. In addition, as we develop our business, we may buy or sell assets or business offerings. Customer information, email addresses, and visitor information are generally among the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution, including, but not limited to, a bankruptcy proceeding. The effective date of this Privacy Policy is December 28, 2007. It was last updated on December 28, 2007.X